Charlotte Willner is Executive Director at the Trust & Safety Professional Association (TSPA), a forum for trust and safety professionals to connect with a network of peers, find resources for career development, and exchange best practices for navigating challenges unique to the profession. She also leads the Trust & Safety Foundation Project (TSF). Charlotte began her tech career at Facebook, where she led international user support, then built out their first safety operations team. She went on to build and lead Pinterest's trust and safety operations team, overseeing online safety, law enforcement response, and intellectual property matters before joining TSPA and TSF in 2020.